Our Core Values
Lean, smart, agile
We punch above our weight. We aim to outperform bigger and better resourced companies and deliver superior software by being smarter, more innovative, more agile and responsive to our customers.
Customer focussed
We understand that software is only useful if we can meet and anticipate our customers’ needs and wants. Every element of our work – every task we do – must result in a benefit for our customers, so we listen and respond constructively.
Constantly improving
We believe in the maxim, “today’s better than yesterday but not as good as tomorrow”. We strive to constantly improve our products and services, our team and our personal lives.
Optimise for effectiveness
As engineers, we love optimizing. But to ensure we’re optimizing the right thing, we focus on optimizing for effectiveness. We ask: “How can we achieve the maximum benefit in what we do?” to achieve happy customers, a happy team and a successful company.
Make a mark
We’re creating groundbreaking software solutions that will make a positive impact on the world. We’re here for a purpose – to leave a legacy and create lasting solutions to the world’s current cloud security problems.
Team Play
Our goals are so lofty we understand that it takes many people of different talents to achieve them. We work and communicate openly as a team, supporting each other and achieving results far beyond what we could achieve individually.
Our software development approach
Scram Software makes security accessible to non-technical people, giving everyone the tools to stay safe. We follow 6 key guiding principles:
1.It just works
- Our software must be easy to use, causing no or minimal interruption to people’s existing workflows. It should function as advertised and add real value to our user’s lives. In short, it just works.
2.Simple user interface
- A good UI is intuitive for the first-time user yet convenient for the power user, with a near-zero learning curve. By hiding complexities we solve problems and avoid confusion.
3.Wide device support
- Where possible and practical, we develop for different operating systems covering desktop and mobile devices. This means you can use Scram Software whenever and wherever you want.
4.World class expertise
- Developing world-class products requires world-class expertise. Our team consists of the brightest and sharpest minds we can find, including Ph.D. graduates from the world’s top universities and specialist expertise from leading research institutions.
5.Best encryption
- All our privacy products use the highest levels of encryption possible and practical. We never compromise our encryption in the “free” or “consumer” versions of our software. For us, encryption is either assecure as possible, or else it’s a toy.
6.Vigorous testing
- Our software goes through continuous automated testing and manual user testing to ensure the reliability and quality of our products.
Our Customer Service Charter
To ensure that all your interactions with us are pleasurable, all of our staff work according to our code of ethics:
We will greet you using your name.
We will introduce ourselves to you when we first write to you, so you know who you are communicating with.
We will try to help you as best we can.
We will apologize and make restitution if you are ever upset by our actions.
We will be honest in our communications. If our software cannot help you do what you want to do, we will let you know.
We will answer incoming enquiries within 24 hours on working days.